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- FAQ's
- Questions & Answers:
Q. I want to mount inside my camper?
A. NO! The unit is top vented and as such, the vent gases are not filtered through a vent pipe which means the unit must be operated outside.
Q. Will it work on a 12v. supply?
A. Yes if the supply is rated at 20 PSI, sustained, and the battery is charged. We recommend using a Flojet 2.9 GPM pump rated at 50 PSI. We are currently in the process of offering a pump system as well.
Q. I want to use with existing plumbing?
A. The unit has standard ½” fittings so it is easily plumbed in to existing lines
Q. I need a longer hose.
A. As long as the hose is capable of handling the hot water. Some of our customers have used washing machine hose with a pistol grip spray nozzle.
Q. Can I use to heat my swimming pool.
A. Probably not, there is a built in safety timer set to 20 minutes. The unit is not recommended as a pool heater.
Q. Can the unit be mounted horizontally?
A. No, the unit must be vertical. The flame from the burners must go straight up or charring of the wiring can occur.
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- Troubleshooting:
1. Unit will not start – there are no audible clicks at startup:
a. The first thing to check is to ensure that the incoming water on the "right" side of the unit. There have been a few instances where the "inlet" and "outlet" labels have come off or have been reversed. If the incoming and outgoing are reversed, the unit will not work. The incoming is on the far right and the outgoing is in the middle.
b. The "On/Off" switch should be with the “—“ sign pushed down.
c. Are batteries in, could they be reversed?
d. Number 1 reason that the unit does not ignite is that there is not enough water pressure. You need to make sure that you have a minimum of 20 PSI of sustained water pressure.
ADJUSTMENT: Looking up at the bottom of the unit, you will see 2 oval holes in the case. The hole that is furthest on the right looks up at the water regulator where you will see two Philip head screws. Take the screw that is furthest on the right in about a ¼ or ½ turn. This will enable the unit to operate on a lower water pressure by restricting flow.
There is a simple test that we can help you perform if you are unaware if you have enough water pressure. Please call our tech support line on 01202 590008 for further instructions.
e. A wire has become disconnected inside the unit during shipping. Make sure the gas is OFF and the switch is in the OFF position. The front cover is held by four screws, two top, two bottom. The knobs pull off. All the wiring is done with push together plastic connectors. They are all visible without further dismantling of the unit. It should be obvious when a wire has become disconnected.
NOTE: Before attempting to remove the cover, call technical support on 01202 590008
f. It is possible that some debris or epoxy might have entered the water regulator. Check to see if the filter screen on the water inlet is clear of debris. You can also reverse the hookup by taking your water source and hooking it up to the water outlet side and back flushing the system.
2 - Unit starts and then shuts off:
a. Check the brass fitting on the end of the regulator hose where it screws into the heater. There should be a black washer inside that fitting*. They have a tendency to fall out and remain in the plastic bag. Just push it back in. Without the washer, the pressure is not sufficient to sustain combustion.
*Note – the black rubber washer is on our older models. Our new models have a flared gas fitting and there is no need for the black rubber washer.
b. Water is being supplied by a pump or gravity and the pressure is falling as the unit is operated. When the pressure falls too far, the circuit that opens the gas valve will close.
c. High wind
d. Out of, or low on gas. Also a brand new propane bottle may have air trapped. This air messes up the fuel to air mixture in the combustion chamber. Have the customer cycle the unit on and off by starting and stopping the water flow several times, can be as many as 10, depending on the amount of trapped air. If this doesn't clear the air then the tank must be purged.
The easiest way to get rid of this is to close the valve on the tank, undo the hose from the heater, take the tank and regulator to a safe place. Open the tank valve for several seconds and let gas escape along with the air mixed with the gas. Close the gas valve on the tank and re attach to the heater.
e. One of the ignition sensors is bent and/or too close to the burner. Look to ensure that the ignition pins and the heat sensor are completely vertical and they do a 90 degree to the back of the box. If they are not straight (i.e. a 45 degree angle) then you can straighten them with pliers. Please call technical support on 01202 590008 for assistance with this matter.
f. The thermocouple is either too high or too low to complete the circuit. Check to ensure that the thermocouple is flush with the hole in the heat exchanger. Please call technical support on 01202 590008 for assistance with this matter.
e. The gas sensor wire might have come loose or is no longer connected. Please call technical support on 01202 590008 for assistance with this matter.
3 – The water does not get hot enough:
a. Check the brass fitting on the end of the regulator hose where it screws into the heater. There should be a black washer inside that fitting. They have a tendency to fall out and remain in the plastic bag. Just push it back in. Without the washer, the pressure is not sufficient to sustain combustion*.
*Note – the black rubber washer is on our older models. Our new models have a flared gas fitting and there is no need for the black rubber washer.
b. You are operating the unit above 6,000 feet. While it has been field tested up to 7,200 feet, we only recommend using it below elevations of 5,500-6,000 feet.
c. Look into the viewer panes (3 teardrop shaped windows on the front cover) to see if there is a blue flame. If the flame is yellow, and you have eliminated potential causes “a” and “b”, there could be a cracked gas regulator.
4 – The unit continues to click during operation but does not ignite:
a. While extremely rare, we have seen where the gas solenoid has gone bad. The solution is to replace the solenoid. Please call technical support on 01202 590008 for assistance with this matter.
b. There is no gas supplied, the gas is turned off.
*Also, please check with the manual for other troubleshooting tips.
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- Privacy & Security
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- Returns & Replacements
- Pauline to supply test
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- Ordering
- Your order will only be dispatched once we are happy that payment has been sucessfully recieved.
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- Payment, Pricing & Promotions
- We use paypal for the handling of our payments for both credit and debit card payments and any Paypal payments also. We never store any card information on this website. We may from time to time update the prices and promotions on this website without notice.
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- Updating Account Information
- If you create an account with eccotemp it is your responsibily to ensure that all information you supply us with is accurate and correct. Eccotemp cannot be held responsible for any losses due to information being supplyed which is not correct or accurate. If you need to change information we have on record for you then please login and navigate to your account information.
